911 Telecommunicator (HELPS)

About This Role

This is a communications position in the Emergency Communications Department with responsibility for answering emergency and non-emergency calls for police, fire, and emergency medical services and efficiently relaying the information to Dispatchers. This job involves an unusual working environment which includes: the stress of daily contact with life and death situations such as fires, murders, rapes, and assaults in progress; sitting for long periods including times with little call activity; having to remain calm and in control when speaking to people who are screaming, crying, or hysterical; being polite to people who are angry, abusive, or use foul language; strict adherence to rules and regulations; close supervision and constant evaluation of job performance. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Work is performed under direct supervision in accordance with a prescribed routine. Related work is done as required.

Requirements

I. High school diploma or Equivalent; <br><br><strong> <u>OR</u></strong><br><br>II. Completion of the Public Safety Communications course of study offered by the Rochester City School District.<br><br><strong><u>SPECIAL REQUIREMENTS</u></strong><strong>:</strong><br>1. Must have satisfactory police record and background check including FBI fingerprinting.<br>2. Must undergo a medical examination that will test, but will not be limited to: vision, hearing, speech, physical ability to sit for long periods, and must pass a <br> psychological evaluation. <br><br>New hires and re-hires must pass a drug test.