Akron Safety Communications Technician (911 Operator)

About This Role

<p style="text-align: justify;">This is public safety communications work in the Police, Fire and EMS communications center.<br>&nbsp;<br>An employee in this class receives incoming emergency and informational calls and provides prompt and efficient assignment and coordination of safety forces field personnel in response to both emergency and non-emergency requests for service.&nbsp; Operates a LEADS/NCIC terminal and computer workstation entering, retrieving, evaluating and relaying information to field personnel.&nbsp; May be assigned as LEADS/NCIC terminal agency coordinator.<br>&nbsp;<br>Works both independently and as a team member on assigned shift, under general supervision with considerable independence, in a confined area and with limited breaks.&nbsp; Maintains alertness, sensitivity and good judgment during periods of prolonged activity in an emergency atmosphere.</p>

Requirements

<p style="text-align: justify;">Graduation from an accredited high school or GED. Currently certified for Emergency Medical Dispatch (EMD) and for LEADS/NCIC terminal operation and usage, or must obtain certifications during probationary period.&nbsp; No felony convictions.<br>&nbsp;<br>Considerable knowledge of the functions and services of various departments and local agencies serving the community.&nbsp; Knowledge of specialized emergency programs and of emergency action plans.&nbsp; Knowledge of principles for providing excellent customer service.<br>&nbsp;<br>Ability to accurately type at least 25 words per minute.&nbsp; Ability to take charge of conversations, function calmly, tactfully and courteously under emergency and high volume conditions while making accurate and timely respo