Communications Dispatcher II

About this role

<div style="text-align: justify;"><img class="fr-fic fr-dib" src="https://secure.neogov.com/images/AgencyImages/jobposting/1933/jobpostings/image/Document.png" style="width: 436.0px;"><img class="fr-fic fr-dib" src="https://secure.neogov.com/images/AgencyImages/jobposting/1933/jobpostings/image/6373d4d927e22689ea7a7b62_dispatch-p-500.png" style="width: 365.0px;"></div><br>The City of Richmond is looking for Communications Dispatcher II candidates who are p<span style="color: black;">assionate about helping others; g</span><span style="color: black;">reat communicators both orally and in writing; c</span><span style="color: black;">apable of establishing and maintaining positive and cooperative working relationships; c</span><span style="color: black;">omfortable and confident in making decisions when faced with limited information; and a</span><span style="color: black;">ble to exercise authority and take control in emergency situations.</span><div style="text-align: left;"><br>The Communications Dispatcher II receives emergency and non-emergency calls from the public, including cellular telephone users, requesting services; dispatches emergency police, fire, and other public safet

Requirements

<div style="text-align: left;"><strong>General Knowledge of: &nbsp;</strong>Main streets, major buildings, and geographical areas of the cities of Richmond, San Pablo (including Contra Costa College), El Cerrito and Kensington. &nbsp;Principles and processes for providing customer service. &nbsp;Knowledge of communication devices and equipment.<br>&nbsp;<br><strong>Ability to: &nbsp;</strong>Accurately dispatch public safety equipment in a coordinated manner; verbally communicate, obtain, retain and analyze information from distraught or incoherent callers regarding their needs; interpret written instructions, policies, rules and other materials used in performing dispatching duties; quickly sort and prioritize information regarding multiple incidents; relay messages exactly as received; o