Public Safety Dispatcher

About this role

<ul style="margin-bottom: 3pt;"><li style="padding: 0; margin: 0 0 0 20px; color: rgba(0, 0, 0, 1); font-style: normal; text-indent: 0;"><strong style="font-weight: bold;"><span style="color: rgba(0, 82, 51, 1);">$0 Cost Individual Medical.</span></strong></li><li style="padding: 0; margin: 0 0 0 20px; color: rgba(0, 0, 0, 1); font-style: normal; text-indent: 0;"><span style="color: rgba(0, 82, 51, 1);"><strong style="font-weight: bold;"><strong style="font-weight: bold;">RSA Retirement Benefits.</strong></strong></span></li></ul><br><span style="color: inherit;">The incumbent is responsible for coordinating and managing the efficient movement of personnel, vehicles, and resources to ensure timely and effective public safety responses. Serving as the vital communications link between the public and the City of Madison Police Department and Madison Fire/Rescue, the incumbent is often the first point of contact via phone, text, or video. This role requires prioritizing and dispatching emergency and non-emergency calls, providing critical guidance to the public, and maintaining the safety of field responders. The incumbent operates multiple computer systems, including CAD, radio conso

Requirements

<ul style="margin-bottom: 3pt"><li>High School graduate or GED required.</li><li>Experience working in fast paced, information and tasks heavy environment a plus.</li><li>Experience in customer service, conflict mediation, and account management a plus.</li><li>Experience operating multiple windows-based computer systems desired.</li><li>Experience in public safety, telecommunications, or related fields is highly desired.</li></ul><br><strong><u>Additional Requirements:</u></strong><ul style="margin-bottom: 3pt"><li>Minimum age is 19 years of age with demonstrated dependability.</li><li>Ability to pass a typing test with a minimum score of 35 words per minute.</li><li>Ability to pass a Public Safety Dispatcher job screening test with a score of 80 or above.</li><li>Must attend, complete an