Emergency Communication Specialist

About this role

<br><span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" data-pasted="true">This position is in-office at WestCO Dispatch, 1140 N. Grand Avenue, Montrose, CO</span><br style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><br style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><strong style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">Hiring &amp; Retention Bonus</strong><br style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><span style="color: inherit; font-style: normal; text-indent: 0px; text-align: left;">This position is eligible for hiring and retention bonuses totaling $3,000.00 ($1,500.00 following completion of training and $1,500.00<span style=" color: inherit; font-style: normal; text-align: left; text-indent: 0px;">paid out after the one (1) year anniversary date of hire.</span></span><br><br><strong>Summary</strong><br>An Emergency Communications Specialist (ECS) performs a variety of functions involved in receiving, processing, relaying, and dispatching calls for emergency and non-emergency public safety assistance via r

Requirements

<strong>Qualifications</strong><ul><li>Accurately type 7,000 keystrokes per hour.</li><li>Respond to and resolve difficult and sensitive citizen inquiries and complaints.</li><li>Effectively communicate and elicit information from upset and irate callers.</li><li>Establish priority of emergency situations.</li><li>Perform multiple tasks simultaneously.</li><li>Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time.</li><li>Work in an environment that requires rapid multi-processing.</li><li>Adapt instantaneously to changes in call events.</li><li>Work all shifts of a 24-hour per day period, a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage.</li><li>Remain subject to callback and holdover